Privacy Policy
We appreciate the trust you have placed in us and recognize the significance of secure transactions and information privacy. This Privacy Policy outlines how Kitchen Easy Spices and its affiliated entities (collectively referred to as "Kitchen Easy Spices," "we," "our," or "us") collect, use, share, or otherwise process your personal information through the Kitchen Easy Spices website (https://kitcheneasyspices.in/), its mobile application, and any associated mobile sites (hereinafter collectively referred to as the "Platform").
While certain sections of the Platform may be accessible without the need for registration, please note that we do not offer products or services via this Platform outside of India. Your personal information will primarily be stored and processed in India, and it may be subject to data protection laws that differ from those in your location. By visiting this Platform, providing your information, or availing of our products/services, you expressly agree to abide by the terms and conditions of this Privacy Policy and any relevant service/product terms and conditions. Furthermore, you agree to be governed by the laws of India, including those pertaining to data protection and privacy. If you do not agree with these terms, please do not use or access our Platform.
Collection of Your Information:
When you utilize our Platform, we collect and retain the information you provide periodically. In general, you can explore the Platform without disclosing your identity or revealing personal information. However, once you furnish us with your personal information, you are no longer anonymous to us. We make an effort to indicate which fields are mandatory and which are optional. You always have the choice to abstain from providing information by opting not to use a specific service, product, or feature on the Platform.
We may collect personal information, such as your email address, delivery address, name, phone number, credit card/debit card details, and other payment instrument information when you create an account, engage in transactions with us, or participate in events or contests. While some sections of our Platform may be accessible without registration, certain activities, such as placing an order or consuming our online content or services, require registration. If you send us personal correspondence, such as emails or letters, or if other users or third parties communicate with us regarding your activities or postings on the Platform, we may collect such information specific to you.
**Use of Demographic/Profile Data/Your Information:**
We utilize your personal information to provide the products and services you request. If we use your personal information for marketing purposes, we will provide you with the option to opt-out of such uses. Your personal information is used to assist sellers and business partners in processing and fulfilling orders, enhancing the customer experience, resolving disputes, troubleshooting issues, ensuring a safe service, collecting payments, gauging consumer interest in our products and services, informing you about online and offline offers, products, services, and updates, enhancing and personalizing your experience, detecting and protecting against errors, fraud, and other unlawful activities, enforcing our terms and conditions, and any other purposes disclosed at the time of information collection.
To continually improve our product and service offerings, we and our affiliates collect and analyze demographic and profile data related to user activity on our Platform. We utilize your IP address to identify and diagnose server problems and to administer our Platform. Your IP address is also employed for broader demographic information gathering.
**Cookies:**
Certain pages of the Platform use data collection devices, such as "cookies," to assist in analyzing web page flow, evaluating the effectiveness of promotions, and enhancing trust and security. "Cookies" are small files placed on your hard drive to aid in providing our services. They do not contain personal information. Some features are accessible solely through the use of "cookies." Cookies can also reduce the frequency with which you need to enter your password during a session. Most cookies are "session cookies," which means they are deleted automatically from your hard drive at the end of a session. You can decline/delete our cookies if your browser allows, although this may limit certain features on the Platform, necessitating more frequent password entry during a session. Additionally, you may encounter "cookies" or similar devices on certain Platform pages placed by third parties. We do not control the use of cookies by third parties.
**Sharing of Personal Information:**
We do not share personal information with third parties for the purpose of offering products and services provided by them, including deferred payment options or any other offerings. We do not disclose your personal information to third parties such as sellers or business partners. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
We may disclose personal information when required by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. Personal information may be disclosed to law enforcement agencies, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims of third-party rights infringement, or safeguard the rights, property, or personal safety of our users or the public.
**Links to Other Sites:**
Our Platform does not contain links to other websites or applications that collect personal information about you.
**Security Precautions:**
We maintain reasonable physical, electronic, and procedural safeguards to protect your information. When you access your account information, we utilize a secure server. Once your information is in our possession, we follow security protocols to guard against unauthorized access. However, by using the Platform, you acknowledge the inherent security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. Consequently, certain inherent risks related to the use of the Platform may persist. Users are responsible for safeguarding their login and password records.
**Advertisements on the Platform:**
We do not engage third-party advertising companies to serve ads when you visit our Platform.
**Children's Information:**
Our Platform is available only to individuals who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared personal information regarding children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
**Data Retention:**
We retain your personal information in compliance with applicable laws, for a period no longer than required for the purpose for which it was collected or as mandated by applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable us to exercise legal rights, defend against legal claims, or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
**Your Rights:**
We take reasonable measures to ensure that the personal information we process is accurate and, when necessary, up to date. If you find that your personal information processed by us is inaccurate, considering the purposes for which it is processed, you may request that it be rectified or erased. You can access, correct, and update your personal information directly through the functionalities provided on the Platform. Certain non-mandatory information can be
deleted by accessing our website and visiting the Profile and Settings sections. For assistance with these requests, you can also contact us using the information provided below.
**Your Consent:**
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you provide personal information about other individuals to us, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
**Changes to this Privacy Policy:**
We recommend periodically reviewing our Privacy Policy for any updates. We may revise this Privacy Policy to reflect changes in our information practices. We will notify you of significant changes by indicating the date of the last policy update, posting a notice on our Platform, or sending an email when required by applicable law.
**Customer Support:**
If you have any inquiries or complaints related to our products and services, please reach out to our customer support team by clicking on the following link: [Customer Support]
**Queries Related to Privacy Policy:**
For questions, concerns, or complaints related to the collection or use of your personal information under this Privacy Policy, please contact us at [kitcheneasyspices@gmail.com].
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